frequently asked questions
  • How do i know what the correct size is?

    You can check our size chart

  • What are the forms of payment available?

    We currently accept Visa, American Express, MasterCard, PayPal, iDeal and SOFORTÜberweisung.

  • What currency is the site in?

    Prices on the website are in Euro. 

  • Where does weargrace ship to?

    Currently weargrace ships to the following countries:

     

    Canada

    USA

    Australia

    Cambodia

    East Timor

    Hong Kong

    Indonesia

    Japan

    Laos

    Macau

    Malaysia

    Mexico

    New Zealand

    Philippines

    Singapore

    South Korea

    Taiwan

    Thailand

    Vietnam

    Algeria

    Bahrain

    Bangladesh

    Bhutan

    Brunei

    Egypt

    India

    Israel

    Jordan

    Kuwait

    Lebanon

    Libya

    Morocco

    Myanmar

    Nepal

    Oman

    Pakistan

    Palestine Authority

    Qatar

    Saudi Arabia

    Sri Lanka

    Syria

    Tunisia

    U.a.e.

    Yemen

    Anguilla

    Antigua

    Argentina

    Aruba

    Bahamas

    Barbados

    Belize

    Bermuda

    Bolivia

    Brazil

    British Virgin Is.

    Cayman Islands

    Chile

    Colombia

    Costa Rica

    Dominica

    Dominican Republic

    Ecuador

    El Salvador

    French Guiana

    Grenada

    Guadeloupe

    Guatemala

    Guyana

    Haiti

    Honduras

    Jamaica

    Martinique

    Montserrat

    Nicaragua

    Nl. Antilles

    Panama

    Paraguay

    Peru

    South Africa

    St Kitts & Nevis

    St. Lucia

    St. Vincent

    Suriname

    Trinidad & Tobag

    Turks & Caicos I

    Are

    Bqn

    Faj

    Nrr

    Pse

    Sig

    Sju

    Uruguay

    Venezuela

    Virgin Islands

    Afghanistan

    American Samoa

    Angola

    Armenia

    Azerbaijan

    Benin

    Botswana

    Burkina Faso

    Burundi

    Cameroon

    Cape Verde

    Cent Afr Rep

    Chad

    Congo

    Cook Islands

    Democratic Republic Of C

    Djibouti

    Equatorial Guinea

    Eritrea

    Ethiopia

    Fiji

    French Polynesia

    Gabon

    Gambia

    Georgia

    Ghana

    Guam

    Guinea

    Guinea Bissau

    Iraq Republic

    Ivory Coast

    Kazakhstan

    Kenya

    Kiribati

    Kyrgyzstan

    Lesotho

    Liberia

    Madagascar

    Malawi

    Maldives

    Mali

    Marshall Islands

    Mauritania

    Mauritius

    Micronesia

    Mongolia

    Mozambique

    Namibia

    Nauru

    New Caledonia

    Niger

    Nigeria

    Niue

    Palau

    Papua New Guinea

    Reunion Island

    Rwanda

    Saipan

    Samoa

    Senegal

    Seychelles

    Sierra Leone

    Solomon Islands

    Somalia

    Sudan

    Swaziland

    Tanzania

    Togo

    Tonga

    Turkmenistan

    Tuvalu

    Uganda

    Uzbekistan

    Vanuatu

    Wallis & Futuna

    Zaire

    Zambia

    Zimbabwe

    China

    Belgium

    France

    Luxembourg

    Monaco

    Netherlands

    United Kingdom

    Andorra

    Austria

    Denmark

    Faroe Islands

    Finland

    Germany

    Greece

    Greenland

    Ireland

    Portugal

    Spain

    Sweden

    Bulgaria

    Cyprus

    Czech Republic

    Estonia

    Hungary

    Latvia

    Lithuania

    Malta

    Poland

    Romania

    Slovak Republic

    Slovenia

    Gibraltar

    Iceland

    Liechtenstein

    Norway

    Switzerland

    Albania

    Belarus

    Bosnia

    Croatia

    Macedonia

    Moldova

    Montenegro

    Russia

    Serbia

    Serbia And Montenegro

    Turkey

    Ukraine

  • How long will it take to receive my order?

    Shipping takes an average of 2-5 working days depending on the destination.

  • Can I track my order?

    Yes you can. When you place an order, you will be contacted via email with a tracking number.
    You can track your package by inserting the tracking code into the designated area.

  • What are the shipping fees related to my order?

    The shipping fee for the countries we currently ship to is 8 Euro. Please refer to your country here:

     

    Canada

    USA

    Australia

    Cambodia

    East Timor

    Hong Kong

    Indonesia

    Japan

    Laos

    Macau

    Malaysia

    Mexico

    New Zealand

    Philippines

    Singapore

    South Korea

    Taiwan

    Thailand

    Vietnam

    Algeria

    Bahrain

    Bangladesh

    Bhutan

    Brunei

    Egypt

    India

    Israel

    Jordan

    Kuwait

    Lebanon

    Libya

    Morocco

    Myanmar

    Nepal

    Oman

    Pakistan

    Palestine Authority

    Qatar

    Saudi Arabia

    Sri Lanka

    Syria

    Tunisia

    U.a.e.

    Yemen

    Anguilla

    Antigua

    Argentina

    Aruba

    Bahamas

    Barbados

    Belize

    Bermuda

    Bolivia

    Brazil

    British Virgin Is.

    Cayman Islands

    Chile

    Colombia

    Costa Rica

    Dominica

    Dominican Republic

    Ecuador

    El Salvador

    French Guiana

    Grenada

    Guadeloupe

    Guatemala

    Guyana

    Haiti

    Honduras

    Jamaica

    Martinique

    Montserrat

    Nicaragua

    Nl. Antilles

    Panama

    Paraguay

    Peru

    South Africa

    St Kitts & Nevis

    St. Lucia

    St. Vincent

    Suriname

    Trinidad & Tobag

    Turks & Caicos I

    Are

    Bqn

    Faj

    Nrr

    Pse

    Sig

    Sju

    Uruguay

    Venezuela

    Virgin Islands

    Afghanistan

    American Samoa

    Angola

    Armenia

    Azerbaijan

    Benin

    Botswana

    Burkina Faso

    Burundi

    Cameroon

    Cape Verde

    Cent Afr Rep

    Chad

    Congo

    Cook Islands

    Democratic Republic Of C

    Djibouti

    Equatorial Guinea

    Eritrea

    Ethiopia

    Fiji

    French Polynesia

    Gabon

    Gambia

    Georgia

    Ghana

    Guam

    Guinea

    Guinea Bissau

    Iraq Republic

    Ivory Coast

    Kazakhstan

    Kenya

    Kiribati

    Kyrgyzstan

    Lesotho

    Liberia

    Madagascar

    Malawi

    Maldives

    Mali

    Marshall Islands

    Mauritania

    Mauritius

    Micronesia

    Mongolia

    Mozambique

    Namibia

    Nauru

    New Caledonia

    Niger

    Nigeria

    Niue

    Palau

    Papua New Guinea

    Reunion Island

    Rwanda

    Saipan

    Samoa

    Senegal

    Seychelles

    Sierra Leone

    Solomon Islands

    Somalia

    Sudan

    Swaziland

    Tanzania

    Togo

    Tonga

    Turkmenistan

    Tuvalu

    Uganda

    Uzbekistan

    Vanuatu

    Wallis & Futuna

    Zaire

    Zambia

    Zimbabwe

    China

    Belgium

    France

    Luxembourg

    Monaco

    Netherlands

    United Kingdom

    Andorra

    Austria

    Denmark

    Faroe Islands

    Finland

    Germany

    Greece

    Greenland

    Ireland

    Portugal

    Spain

    Sweden

    Bulgaria

    Cyprus

    Czech Republic

    Estonia

    Hungary

    Latvia

    Lithuania

    Malta

    Poland

    Romania

    Slovak Republic

    Slovenia

    Gibraltar

    Iceland

    Liechtenstein

    Norway

    Switzerland

    Albania

    Belarus

    Bosnia

    Croatia

    Macedonia

    Moldova

    Montenegro

    Russia

    Serbia

    Serbia And Montenegro

    Turkey

    Ukraine

     

    For all orders above 150 Euro, the shipping fee is free of charge.

  • What about international taxes and duties?

    Please contact your local customs office for details regarding international taxes and duties in your country.
    The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Grace, the recipient is the importer of record and must comply with all laws and regulations of the destination country. The destination country may be subject to import taxes, customs duties and fees for orders that are shipped to countries outside the European Union. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Grace has no control over these charges and cannot predict what they may be.

  • Can I return, change or cancel my purchase?

    You may return your order. Please download the return form here and refer to our return policy for our conditions regarding returns and refunds.
    Currently, cancellations and exchanges are not possible but you can request a refund and place a new order.

  • Is the weargrace website secure?

    Yes, all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our E-Commerce server. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.

    Please see our privacy policy for more details.

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