terms and conditions
1. 1. These general terms and conditions (hereinafter: Terms) govern all contracts, supplies and other services agreed between the customer and weargrace Yogawear (a Grace srl trademark, hereinafter: weargrace).
1.2. By placing an order, the customer agrees to be bound by the general conditions.
1.3. Unless weargrace has indicated otherwise in writing to the customer, the customer’s own general terms and conditions shall not be accepted.
1.4. weargrace reserves the right, at its sole discretion, to make changes to any part of the webite. weargrace may wish to change these Terms as a result of its policy of updating and improving the website.
2: Entering into a contract
2.1. A contract is created only when payment has been successfully made. weargrace is entitled to refuse, or impose special conditions upon a supply, subject to giving reasons. If weargrace is unable to clearly establish the customer’s permanent or temporary address, an order cannot be accepted. weargrace shall confirm the customer’s order by e-mail.
2.2. Order processes that for, whatever reason, have been technically or otherwise disrupted before the payment instructions have been completed are incomplete, even if the customer has received an order confirmation. Such an order will in principle therefore not be delivered. weargrace shall endeavor, however, to contact the customer to complete the payment instructions so that delivery can be made.
2.3. The products in the weargrace Online Shop are intended for individuals and may not be sold to a third party.
2.4. Only persons that are 18 years or older with a residential address can place an order in the weargrace Online Shop.
3: Prices and costs
3.1. The contract price is the current price at the moment an order is placed with the weargrace Online Shop. The prices of articles are quoted inclusive of VAT.
3.2. The prices quoted in the weargrace Online Shop are exclusive of delivery and administration costs.
3.3. weargrace is not bound by the terms of its offer in the event that there is any printing, typesetting or programming fault on its website.
3.4 All invoice requests must be made at the moment of purchase.
Upon receipt of the purchase confirmation, please send an email to the customer service department (email@example.com) including the following details:
Tax code and/or VAT no.
The invoice will then be sent to the applicant in digital form by e-mail.
No invoice/billing requests will be accepted after purchase.
4: Fulfilling orders
4.1. weargrace shall act with the greatest possible care in processing orders for articles.
4.2. Articles shall be delivered to the address given by the weargrace customer.
4.3. weargrace shall dispatch accepted orders as quickly as possible in the order in which they are received.
4.4. The delivery term indicated in the weargrace Online Shop is approximate and there is no right to compensation if actual delivery takes longer.
5: Customs, Duties and Taxes
5. 1. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from weargrace, the recipient is the importer of record and must comply with all laws and regulations of the destination country. The destination country may be subject to import taxes, customs duties and fees for orders that are shipped to countries outside the European Union. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; weargrace has no control over these charges and cannot predict what they may be.
5. 2. weargrace advises the customer to contact the local customs office for current charges before placing an order, to prevent unexpected charges.
6: Right to return articles
6.1. The customer is entitled to return any article to weargrace within ten (14) days of its delivery. In order to do so the customer must follow the return policy carefully by complying with the conditions and completing the forms in our return policy.This has the effect of cancelling the purchase of that article and the customer will be refunded the amount already paid to weargrace for the said article. Please note that weargrace will not refund the shipping cost for the returned articles.
6.2. No refund will be made in respect of articles returned to weargrace after the said fourteen-day period.
6.3. Articles must be returned with all labels attached.
6.4. Articles being returned must be in the condition generally accepted for normal use, such as trying on articles in conventional shops. If a customer wishes to exercise such right to return an article, the article must be returned to weargrace together with everything originally sent with it, in its original state and packaging.
6.6. weargrace is entitled to refuse to accept a returned article if the article appears to have been used, no longer carries the original labels, reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by weargrace.
7: Error in delivery
If weargrace delivers an article different from the one ordered, or if the article is damaged or defective, the customer must notify weargrace of this as soon as possible by e-mail. weargrace shall reimburse the purchase price plus any delivery charges.
8: Force majeur
8.1. weargrace shall not be liable to the customer or deemed to be in breach of contract as a result of any delay in performing or failure to perform any of its obligations in relation to articles arising from any cause beyond its reasonable control.
8.2. If weargrace is unable to perform its obligations under the contract due to a cause beyond its reasonable control, Weargrace shall give the customer written notice of this fact as soon as reasonably practicable after discovering it.
8.3. If the inability to perform its obligations under the contract due to a cause beyond weargrace’s reasonable control continues for two months after the customer receives notice then either the customer or weargrace may give written notice without liability to the other to terminate the contract.
9. 1. If a customer wishes to return an article, it must follow the instructions specified in the weargrace return policy.
9.2. Other queries, comments or complaints relating to an order, payment or delivery should be sent in writing to the following e-mail address: firstname.lastname@example.org.
9. 3. The e-mail message must contain the customer’s name, e-mail address (that corresponds to weargrace’s records), the order number included in the order confirmation and the article number.
10.1. The customer may pay using the credit cards and payment services listed on the weargrace website.
10.. 2. All payments must be made in accordance with the instructions given on the pages of the weargrace Online Shop.
11.1 In placing an order, the customer grants weargrace the right to use its personal details where necessary. These details will be kept only as necessary to achieve the goals for which the details are obtained and processed by weargrace, i.e. for performance of the contract, for marketing purposes and for maintaining contact with the customer.
We cannot guarantee that the colours of the articles are exactly the same as they appear on your computer screen. This may be due to the display settings on your computer.
13: Company information
weargrace (a Grace srl trademark) can be reached by email at
Grace S.r.l. Corso Sempione, 15/A Milano 20145
rea/rm-1181543 nregistro imprese 09684521009