Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

RETURNS FROM EUROPEAN UNION

Returns from all EU countries are free of charge.
Kindly follow the procedure to receive the return form to apply on the parcel.

PROCEDURE

You can return any item purchased on weargrace.com within 14 days of the delivery date.
The decision of the return needs to be communicated to Wear Grace within the first 14 days after the reception of the goods at anna@backlabel.com
After communicating the will to return the good/s, Anna will forward the return label to apply on the parcel for free returns.
The consumer will then have another 14 days to send back to Wear Grace head quarters the product/s purchased.
The item/s must be returned in perfect condition, unwashed, unworn, with tags in place and in its/their original packaging.
Wear Grace will refund the amount only when the goods have been duly returned and delivered and quality inspection has been performed.

RETURNS FROM EXTRA EUROPEAN UNION

All shipping costs including, shipment, VAT, import duties are borne by the Customer.
If you live in a Extra EU country and wish to make a return, please specify on your package that it is a “Return of Goods”.
Depending on Customs authorities, you may be required to pay additional customs/handling fees.
These additional customs fees related to the return delivery will be charged to the customer and deducted from the refund of the order.

PROCEDURE

You can return any item purchased on weargrace.com within 14 days of the delivery date.
The decision of the return needs to be communicated to Back Label within the first 14 days after the reception of the goods at anna@backlabel.com
After communicating the will to return the good/s, the consumer has another 14 days to send back to Wear Grace the product/s purchased.
The item/s must be returned in perfect condition, unwashed, unworn, with tags in place and in its/their original packaging.
Wear Grace will refund the amount only when the goods have been duly returned and delivered and quality inspection has been performed.

I would like to exchange the item/s I have purchased, what do I do?

If you wish to receive any item in any other size or color, simply reorder it on our online store. Upon receipt and validation of returned item/s conformity, Wear Grace will proceed with the refund of the exchanged one.
Kindly follow return procedures accordingly.

ALL OTHER ENQUIRIES

For any further assistance, kindly contact Anna at anna@backlabel.com